Terms & Conditions...

1. Completed orders will be hand delivered FREE OF CHARGE within a 10 mile area of Doncaster. This is arranged when client has been invoiced.

2. Postage and Packaging is priced separately outside the Doncaster area. (See postage and packaging section on page one)

3. Children’s Activity Packs are suitable for children aged 3-9 years. Allergies MUST be notified in writing eight weeks prior to the completion of your order. Sue Wells Designs will not be held responsible if a child has an allergic reaction from any sweets in the packs.

4. All prices are shown in UK pounds and include VAT. We accept Cash, Personal Cheque’s (made payable to D WELLS), Postal Orders and International Money Orders from clients placing an order from outside the UK.

5. All cheques will be cleared before goods are despatched.

6. Sue Wells Designs do not accept payments by credit cards.

7. If your order is urgent, please phone or email to confirm delivery date prior to ordering.

8. Please note that due to each product being individually hand crafted by Sue Wells Designs, there may be slight variations to each design and therefore is not deemed faulty.

9. £2.29 return postage (per camera) payable to Truprint, when you send each film for processing.

10. Sue Wells Designs holds no responsibility for wedding camera processing problems or camera’s that may get lost in the postal service. Please contact ‘Truprint Customer Relations Department’ on 08707 200390 for any processing queries.

11. A 50% deposit is required at the time that your order is placed. This is non-refundable. The remaining balance will be invoiced to the client before the remaining completed order is delivered.

12. A signature is required for all orders. Once dispatched Sue Wells Designs accepts no responsibility for loss or damage via the postal system.

13. If the order is cancelled the client must pay for all work completed that exceeds the initial 50% deposit. In any case the initial 50% deposit is non-refundable. Refunds will only be issued if order is cancelled 6 months prior to the wedding date.

14. Refunds will only be made if the stationery is found to be faulty or does not meet the specifications outlined by the client at the final approval stage. Slight variations with materials used are due to the handmade nature of the work and therefore will not be seen as faulty.

15. The client is solely responsible for accessing the samples supplied by Sue Wells Designs and is required to highlight any amendments that may be needed when meeting with Sue Wells regarding the client’s order. Any amendments required after the meeting with Sue Wells Designs will incur an additional charge.

16. Increased stationery quantities requested after initial order has been placed will incur additional charges.

17. Please allow a minimum of 8 weeks from approval of samples to the completion and delivery of the order. However if your order is required ASAP an addition charge of 10% of your total order will be added to your balance.

18. Prices are subject to change without any prior notice. However any price increase will not affect any confirmed orders at that time.

19. All orders are subject to stock availability. If Sue Wells Designs experiences difficulty with supply of necessary materials, the client will be informed and similar materials of the same quality will be suggested.

20. Sue Wells Designs are not held responsible for gaining the copyright permission for the use of hymns used in the Order of Service. This is for the client’s discretion.

21. Before any orders are placed with Sue Wells Designs all of the above Terms & Conditions should be read, understood and accepted by the client.

22. “Hand Crafted by Suzanne & Dorothy” labels are discreetly placed on the reverse of all our stationery items.

23. The above Terms and Conditions do not alter or limit your statutory rights.